No products in the cart.
Privacy Policy
Privacy Policy:
This charter (the “Charter”) details the policy of the company LCP SARL (hereinafter “LCP SARL” “DomaineDjabourian” “we”, “our”) regarding personal data and cookies.
This Charter aims to inform you of the conditions under which LCP collects your personal data ("personal data"), the reasons for which this data is collected, the use made of it and your respective rights. It applies to all information provided by you or collected by DomaineDjabourian during your interaction(s) with us. When we refer to our Platform, we mean one of the digital and/or physical channels and/or means that you can use to interact with us via the website www.domainedjabourian.com (the "Site").
1. DATA CONTROLLERS
1.1 – Online sales
For online sales (stock on the Internet) and administration of the Site, the joint controllers of your data are:
• LCP SARL, registered in the Paris trade and companies register under SIREN number 400 548 483, whose head office is located at 41 Rue des Richelieu 94320 75001 Paris
3. DATA CONCERNED
The personal data that we collect or that you decide to provide to us includes in particular:
• Identification data: your first name, last name, title, telephone numbers, delivery/billing address, email address;
• Contractual and payment data: bank card payment data (processed on MoneticoPaiement), data relating to your orders or returns;
• Data relating to your online or in-store purchases: date of purchase, store address, products purchased, basket amount;
• Data on interactions with our Site (if you are logged into your account): pages visited, unfinished shopping carts, etc.;
• Data collected via cookies and tracers:
• Electronic identification data relating to your computer or telephone: user ID, IP address, operating system, device, browser, internet service provider, etc. and;
• Data relating to your browsing: For further information on the browsing data collected, please
consult Article 9 relating to cookies;
• Data relating to the privilege program: customer number, products purchased, purchase date, amount, etc.
4. YOUR RIGHTS AND CLAIMS
4.1 – Your rights
As part of the processing of your personal data by DomaineDjabourian, you benefit from the following rights:
• Right of access: the right to request a copy of your personal data. If your request is unjustified or abusive, we may charge you a fee.
• Right of rectification: the right to request the correction of inaccurate personal data. You have the right to access your account to modify your personal data. You must ensure that your data is accurate and up to date. Any damage or loss caused as a result of providing inaccurate or incomplete information is your sole responsibility.
• Right to erasure: the right to request the deletion of your data, when one of the following conditions is met:
o Your personal data are no longer necessary for the purposes pursued;
o You have withdrawn your consent and there is no other legal basis to continue processing your personal data;
o You have validly exercised your right to object;
o The processing of your data is not lawful;o Your personal data must be erased to comply with a legal obligation.
There are, however, cases where you cannot exercise your right to erasure, even if one of the said conditions is met (in particular when the processing of your data is necessary for compliance with a legal obligation or for contesting, exercising or defending our rights in court).
• Right to object: the right to object, for reasons relating to your particular situation, to the processing of your personal data based on our legitimate interest. If this is the case, we will stop processing your data unless we have a legitimate reason to continue processing your data. If your data is used for commercial prospecting or advertising purposes, you have the right to object without having to justify yourself.
• Right to restriction of processing: the right to request, in certain cases, the temporary suspension of the processing of some of your data or their retention, if you need it, for a period longer than necessary.
• Right to portability: if the processing of your personal data is based on your consent or the performance of the contract and if the processing is carried out by automated means, you will have the right to request receipt of the data concerning you in a structured, commonly used and machine-readable format, in order to be able to transfer them to another entity, provided that this is technically feasible.
• Right to define guidelines regarding the fate of your personal data in the event of death.
4.2- How to exercise your rights
These rights can be exercised directly and at any time by contacting our customer service: either by completing the contact form accessible from the Site in the “Contact us” section (at the bottom of the page), or by sending an email to contact@domainedjabourian.com, or a registered letter with acknowledgment of receipt (LRAR) to LCP SARL, 3 Allée Michael Faraday 42400 Saint Chamond, indicating the reason for your request.
LCP undertakes to process requests within a reasonable time and at the latest within one month.
If we have any doubts about your identity, we may ask you for a copy of your ID or other supporting document.
4.3- Complaint to the CNIL
You also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place where the alleged infringement was committed. In France, the supervisory authority is: Commission
National Information Technology and Civil Liberties Agency (CNIL), 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07, Tel: +33 1 53 73 22 22
5. PURPOSES AND LEGAL BASES FOR THE COLLECTION AND PROCESSING OF YOUR PERSONAL DATA BY LCP
5.1 – Execute and track your reservations and purchases of products made on the Site
Execute your reservation or purchase contract on the Site. To make a purchase or reservation on our Site, you must log in to your user account or create one. We collect and process the data necessary to execute the reservation or purchase contract you have entered into with us, manage payments, issue invoices, arrange delivery, and manage unpaid invoices and returns.
Detect fraud. When you make a purchase, we have a legitimate interest in carrying out the necessary checks to detect and prevent potential fraud.
5.2 – Respond to any questions, requests or complaints you may have transferred to Customer Service
Request relating to an order or purchase. If your request relates to your order or a purchase via our Platform, processing is necessary for the execution of the contract and the proper management of after-sales service. We may contact you by telephone, SMS, or email.
Other requests and complaints. We believe we have a legitimate interest in processing your personal data as strictly necessary to properly manage your requests and complaints and to respond to your questions.
Recording of customer service calls. When you call our customer service, telephone conversations may be recorded for quality control and training purposes, which are in our legitimate interest. You may object to this.
Exercising your rights. If your question concerns the exercise of the rights set out in Article 3 “Your rights” or relates to a complaint regarding our products or services, we will need to process your data to comply with our legal obligations.
5.3 – Manage your user account on the Site.
To make a purchase or reservation on our Site, you must create a user account. When creating your account, you will be required to provide certain personal data necessary to identify yourself and access the various features, services, and products available to registered users. The processing of your data is required for the execution of the Site's general terms and conditions of use.
5.4 – Carry out commercial prospecting and marketing actions
Email newsletters. By subscribing to our newsletter, you agree to receive promotional offers, information about our products, invitations to events, and tips for your cellar at the email address associated with your user account. You can unsubscribe at any time from your account in the "Edit my personal information" tab, by contacting customer service, or by clicking the "unsubscribe" link at the bottom of each email. Your phone number.
Personalized advertising through our partners.
If you have a user account on our Site and have made a purchase, we may share your (encrypted) data with our partners (social networks, video sharing platforms, etc.) to present you with personalized advertisements on similar products from Domaine Djabourian. Partners with whom you use the same identifier (email) as for your Domaine Djabourian account will be able to show you our personalized advertisements. You can object to this type of communication by contacting our customer service (see section 4.2) or by modifying your advertising preferences in the settings of the partner networks and platforms.
Advertising targeting carried out via cookies and trackers. If you have visited our Site and accepted advertising cookies, you consent to receive targeted advertising from Domaine Djabourian on third-party sites, social networks, and applications. You can withdraw your consent at any time by changing your preferences via the “Cookie Settings” link on the Site or by deleting the cookies saved on your browser (see chapter 9 on cookies and other trackers below).
Personalization of our communications and prospecting of people with a profile similar to yours.
We have a legitimate interest in analyzing your data to create a profile of you, which allows us to better understand your preferences, behaviors, and needs. This allows us to tailor our offers and personalize our communications. We may also communicate with people with similar profiles to yours through our partners (e.g., social media).
Data analyzed may include:
• Your customer account information;
• Your privilege card details;
• Your purchase history in store (if you use your privilege card) or online;
• Your interactions with our Site (if you are logged into your account) (e.g. pages visited, incomplete shopping carts),
• Data collected via cookies that you have accepted (see chapter 9 below on cookies and other trackers).
You can object to this profiling by contacting customer service (see section 4.2 above).
5.8 – Competitions
If you participate in a competition via the Platform, we process the data collected for the performance of the contract relating to this competition. The data collected is only used for advertising purposes with your consent.
5.9 – Manage customer reviews
We have a legitimate interest in using your data to respond to your reviews posted online.
5.10 – Conduct customer satisfaction and research surveys
We have a legitimate interest in conducting surveys and polls to analyze the level of satisfaction of our customers in order to improve the quality of our products and services.
5.11 – Produce anonymous statistics on the Site’s traffic
We believe we have a legitimate interest in analyzing the usability and quality of our Site in order to improve our users' experience and offer a better Site to our customers. Please read Article 9 "Cookies" for more information.
5.12 – Produce commercial statistics
We have a legitimate interest in using your data to produce business statistics.
Enable and manage your Site user account
6 – DATA RETENTION PERIOD
The retention period for your data is determined based on the purpose for which it was collected. When this purpose is achieved, your data will be archived, deleted, or anonymized (particularly for the purpose of producing statistics).
6.1 – Duration of storage in the active database for the duration necessary for the purposes for which they were collected
Initially, DomaineDjabourian keeps your personal data for a period that does not exceed the period necessary for the purposes for which they were collected:
• Data relating to your contracts (orders, deliveries, invoices, payments, after-sales service), including the privilege program). Retention for the purposes of executing your contract, i.e. for the duration necessary to execute the sale, the duration of your user account or the duration of your privilege card, as the case may be.
• Data relating to bank cards used for payment. Deletion once the transaction has been completed, i.e. upon actual payment, which may be deferred until receipt of the product, increased, where applicable, by the 14-day withdrawal period (which you have to change your mind) in the event of a purchase on our Site.
If you pay by bank card, the card number and its expiry date may nevertheless be kept for proof purposes in the event of a dispute over the transaction, in intermediate archives, for a period of 13 months following the debit date or 15 months in the case of a deferred debit payment card.
• Data stored in our customer and prospect databases (your identification data, your user account data, your interaction data with our Site when you are logged into your account). Retention for a period of 3 years from your last contact with us (either an online purchase or with your loyalty card, or a connection to your account, or an exchange with customer service, or a click on a hyperlink contained in an email) or until the withdrawal of your consent with regard to processing based on the legal basis of consent (the “Contact”).
• Your exchanges with Customer Service. Retention for the period necessary to process your request. Recordings of telephone conversations with our customer service are retained for a limited period (maximum 6 months) except in exceptional cases (for example, for investigation, fraud or legal reasons).
• Your data collected via cookies and other trackers. Retention for a period not exceeding 13 months from your connection in accordance with applicable regulations. For more details on cookies, how they work and your ability to disable them, see our section “5. Cookies” below.
• Your responses to our satisfaction surveys and customer studies. 3 years after the last Contact.
• Your customer reviews. This data is kept for 3 years after the last Contact.
• Your requests to exercise your rights. This data is kept for 1 year from the date of responses to requests to exercise your rights.
• Statistical data. The statistical data stored is aggregated (compiled) and anonymous.
6.2 – Duration of archiving
Secondly, regardless of the retention period necessary to achieve the purpose of data processing, it may be justified for us to archive your data for a limited period, securely and with restricted access, for various reasons:
• Comply with a legal obligation to retain data (Article L123-22 of the French Commercial Code requires the retention of accounting documents and supporting documents, such as invoices, for a period of 10 years; similarly, Articles L213-1, D213-1 and D213-2 of the French Consumer Code require the retention of contracts concluded electronically for more than 120 euros for a period of 10 years). • We may archive your data for evidentiary purposes during the period during which our liability could be incurred, i.e. for the duration of the applicable limitation period (e.g. Article L218-2 of the French Consumer Code provides that the action of professionals, for the goods or services they provide to consumers, is prescribed by two years).
Once the retention period imposed by law has expired and any actions prescribed, your personal data will be deleted or anonymized.
7 – RECIPIENTS OF THE DATA
Your personal data is intended for the relevant LCP SARL departments.
When you order or reserve a product on the Platform, the data necessary for the execution of the order is communicated to the subcontractors in charge of the order.
In addition, the data we collect may be transmitted to service providers (subcontractors) used by LCP SARL for the following services:
• IT and data hosting;
• Packaging, logistics and delivery;
• Customer service, customer reviews and satisfaction surveys;
• Commercial prospecting campaigns by email and/or text messages;
• Distribution of targeted advertising (e.g. third-party websites, social networks);
• Analysis of commercial and statistical data;
• Payment service providers and fraud detection and prevention entities.
Where applicable, the transfer of your personal data outside the European Union will be carried out by implementing appropriate guarantees and preserving the security of your data.
LCP SARL may be required to transmit personal data concerning you to judicial and police authorities, regulatory authorities, public bodies or third-party companies in order to comply with a court decision or any other legal or regulatory obligation.
8 – DATA SECURITY
LCP SARL has endeavored to implement appropriate technical and organizational measures to preserve the confidentiality, integrity and availability of the personal data processed and to prevent them from being distorted, damaged, destroyed or accessed by unauthorized third parties.
LCP SARL does not, however, control all the risks linked to the operation of the Internet and draws the attention of Internet users to the existence of possible risks inherent in its use and operation.
Your data is hosted in the European Union.
The security measures implemented by LCP SARL may result in an interruption of access, degraded operation and/or a modification of the Platform. In such cases, LCP SARL declines all responsibility for the consequences related to an interruption, degraded operation or modification of the Platform.
9. COOKIES AND OTHER TRACKERS
9.1 – Cookies and other tracers that may store or access data on your browser when you visit the Site
When you connect to the Site, DomaineDjabourian installs cookies on your browser. Cookies are small files stored on your device (computer, phone, etc.) and associated with the domain of our Site.
Certain cookies necessary for the use of our merchant Site are installed without your consent for the following purposes:
• Keep your choice expressed on the deposit of cookies and tracers not exempt from consent;
• You authenticate your account and ensure the security of the authentication mechanism, for example by limiting robotic access attempts;
• Remember the contents of your shopping cart;
• Carry out audience measurements of the Site to produce anonymous statistical data (performance, detection of navigation problems, optimization of technical performance or its ergonomics, estimation of the power of the necessary servers, analysis of the content consulted,
etc.) ;
Other cookies, pixels and other advertising trackers are only installed after obtaining your express consent:
• Trackers using the same identifier across multiple websites or applications to enable global tracking of your browsing across different websites or applications;
• Tracers transmitting data to third parties (for example, social networks, providers of audience measurement and online advertising services);
• Tracers leading to a cross-referencing of your data with other processing.
These trackers can be used for audience measurement purposes (collection of data on your online activity), as well as for advertising purposes (distribution of targeted or personalized advertising on other websites, applications or social networks corresponding to your interests).
9.2 – Configuring your cookie preferences
You can configure your browser to block all or some cookies, block only third-party cookies, allow all cookies, and delete cookies stored on your browser. This configuration is your responsibility.
You can also accept or refuse all cookies, or configure your preferences, from the cookie banner that appears when you first visit the Site from a browser. Some cookies are strictly necessary for the Site to function and cannot be disabled. However, you can accept or refuse performance cookies, which allow us to analyze the Site's traffic, and/or advertising cookies. Finally, you can change your cookie preferences at any time by consulting the "Cookie Settings" section at the bottom of the Site page. If you refuse the registration of all or some of the necessary cookies, or if you delete those that are registered there, you may no longer be able to access the Site or access it in a degraded manner. In this case, LCP SARL declines all responsibility for the resulting consequences. For more information on cookies and their use, you can consult the file of the National Commission for Information Technology and Civil Liberties at the following address: https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs.
9.3 – Social media buttons and video sharing platforms
The Site includes buttons that allow you to share one of our products on social media or video-sharing platforms, and to access the LCP SARL page to follow. The processing of your data on these networks and platforms is governed by their privacy policies. We invite you to consult your cookie preferences and privacy settings on the networks and platforms with which you interact.
9.4 – Pixels and other trackers that can access data on your browser when you open an email or click on a link
LCP SARL uses tracking pixels whose name contains an anonymous identifier, informing us that an anonymous person has opened an email or clicked a link to visit a page on our Site.
A tracking pixel is a transparent image embedded in an email or on a web page. When you open something containing the tracking pixel, your browser or email will send a request to the server where the tracking pixel is stored. When the server receives this request, it records the time, date, and an anonymous identifier of the device that requested the pixel. This information is used as a confirmation of reading or clicking on a link.
10. If you share the use of your terminal with other people
If your terminal is used by several people and when the same terminal has several browser software programs, LCP SARL cannot guarantee with certainty that the services and advertisements intended for your terminal correspond to your own use of this terminal and not to that of another user of this terminal. If applicable, sharing the use of your terminal with other people is your free choice and your responsibility.
11. AMENDMENT OF THE CHARTER
LCP SARL may be required to modify the Charter and will ensure that you are informed of this either by a special mention on the Site or by a personalized warning, particularly in the context of sending newsletters.
12. PERSONAL DATA POLICY RELATING TO MINORS
The Site is not intended for minors. Minors are prohibited from accessing the Site because it contains content that is prohibited for minors under the age of 18. Users must provide their date of birth to access the Site.
Version in force as of 03/22/2025
